Refund Policy – Open Pollinated Productions LLC
Refund and Return Policy
Effective Date: February 4, 2026
At Open Pollinated Productions LLC, we want you to be satisfied with your purchase. This Refund and Return Policy explains our policies for returns and refunds.
Digital Products (Ebooks, Digital Downloads)
No Refunds Policy
Due to the nature of digital products, all sales of ebooks and digital downloads are final and non-refundable. Once you have purchased and downloaded a digital product, we cannot offer a refund.
Exceptions
We will consider refund requests for digital products only in the following circumstances:
- Technical Error: If you experience a technical issue that prevents you from accessing your purchased digital product and we are unable to resolve the issue within a reasonable timeframe
- Duplicate Purchase: If you accidentally purchased the same digital product multiple times
- Unauthorized Transaction: If your payment method was used without your authorization
To request a refund for a digital product under these exceptions, please contact us within 7 days of purchase at [your contact email] with your order number and a detailed explanation of the issue.
Physical Products (Books, Merchandise)
30-Day Return Policy
You may return physical products within 30 days of the delivery date for a full refund, provided the product is in its original, unused condition with all original packaging and materials.
How to Return a Physical Product
- Contact us at [your contact email] with your order number and reason for return
- We will provide you with return instructions and a return authorization
- Ship the product back to us at the address provided
- Once we receive and inspect the returned item, we will process your refund
Return Shipping Costs
- Customer Responsibility: If you are returning a product because you changed your mind or ordered the wrong item, you are responsible for return shipping costs
- Our Responsibility: If you received a damaged, defective, or incorrect product due to our error, we will provide a prepaid return shipping label
Damaged or Defective Products
If you receive a damaged or defective physical product, please contact us within 7 days of delivery with photos of the damage. We will replace the product or issue a full refund, including return shipping costs.
Refund Processing
Timeline
Once we receive your returned physical product and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Processing Time
Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company’s processing time.
Non-Returnable Items
The following items cannot be returned or refunded:
- Digital products (except as noted above)
- Physical products that have been opened, used, or damaged after delivery (unless defective)
- Products returned after 30 days from the delivery date
- Products without proof of purchase
Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the item you want.
Order Cancellations
Before Shipment
You may cancel your order for a full refund if the order has not yet been shipped. Please contact us as soon as possible at [your contact email] with your order number.
After Shipment
Once an order has been shipped, it cannot be cancelled. You may return the product following our standard return policy once you receive it.
International Returns
For international orders, customers are responsible for all return shipping costs and any customs fees incurred. We recommend using a trackable shipping method. We are not responsible for items lost in return transit.
Lost or Stolen Packages
We are not responsible for lost or stolen packages that show as delivered by the shipping carrier. Please contact the shipping carrier directly to file a claim. If the carrier confirms the package was lost or stolen, contact us and we will work with you to resolve the issue.
Questions
If you have any questions about our Refund and Return Policy, please contact us at:
Open Pollinated Productions LLC
Contact us via our contact page
Website: openpollinatedproductions.com