Refund Policy – Open Pollinated Productions LLC
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Effective Date:<\/strong> February 4, 2026<\/p>\n\n\n\n At Open Pollinated Productions LLC, we want you to be satisfied with your purchase. This Refund and Return Policy explains our policies for returns and refunds.<\/p>\n\n\n\n Due to the nature of digital products, all sales of ebooks and digital downloads are final and non-refundable<\/strong>. Once you have purchased and downloaded a digital product, we cannot offer a refund.<\/p>\n\n\n\n We will consider refund requests for digital products only in the following circumstances:<\/p>\n\n\n\n To request a refund for a digital product under these exceptions, please contact us within 7 days of purchase at [your contact email] with your order number and a detailed explanation of the issue.<\/p>\n\n\n\n You may return physical products within 30 days of the delivery date<\/strong> for a full refund, provided the product is in its original, unused condition with all original packaging and materials.<\/p>\n\n\n\n If you receive a damaged or defective physical product, please contact us within 7 days of delivery with photos of the damage. We will replace the product or issue a full refund, including return shipping costs.<\/p>\n\n\n\n Once we receive your returned physical product and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.<\/p>\n\n\n\n Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company’s processing time.<\/p>\n\n\n\n The following items cannot be returned or refunded:<\/p>\n\n\n\n We do not currently offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the item you want.<\/p>\n\n\n\n You may cancel your order for a full refund if the order has not yet been shipped. Please contact us as soon as possible at [your contact email] with your order number.<\/p>\n\n\n\n Once an order has been shipped, it cannot be cancelled. You may return the product following our standard return policy once you receive it.<\/p>\n\n\n\n For international orders, customers are responsible for all return shipping costs and any customs fees incurred. We recommend using a trackable shipping method. We are not responsible for items lost in return transit.<\/p>\n\n\n\n We are not responsible for lost or stolen packages that show as delivered by the shipping carrier. Please contact the shipping carrier directly to file a claim. If the carrier confirms the package was lost or stolen, contact us and we will work with you to resolve the issue.<\/p>\n\n\n\n If you have any questions about our Refund and Return Policy, please contact us at:<\/p>\n\n\n\nDigital Products (Ebooks, Digital Downloads)<\/h2>\n\n\n\n
No Refunds Policy<\/h3>\n\n\n\n
Exceptions<\/h3>\n\n\n\n
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Physical Products (Books, Merchandise)<\/h2>\n\n\n\n
30-Day Return Policy<\/h3>\n\n\n\n
How to Return a Physical Product<\/h3>\n\n\n\n
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Return Shipping Costs<\/h3>\n\n\n\n
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Damaged or Defective Products<\/h3>\n\n\n\n
Refund Processing<\/h2>\n\n\n\n
Timeline<\/h3>\n\n\n\n
Processing Time<\/h3>\n\n\n\n
Non-Returnable Items<\/h2>\n\n\n\n
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Exchanges<\/h2>\n\n\n\n
Order Cancellations<\/h2>\n\n\n\n
Before Shipment<\/h3>\n\n\n\n
After Shipment<\/h3>\n\n\n\n
International Returns<\/h2>\n\n\n\n
Lost or Stolen Packages<\/h2>\n\n\n\n
Questions<\/h2>\n\n\n\n